Your contract is with tickets-2-u limited
1. Your Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these conditions. A contract will exist as soon as a booking is confirmed. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. If you had not seen these terms and conditions when you made the booking and you are not happy to proceed now that you have seen them, please return all documentation to us within 7 days of receipt. Your booking will be cancelled and all money will be returned, provided you have not commenced your travel. This does not apply if your booking was made within 10 weeks of travel.
2. Your Ticket Price
When you make your booking you must pay for your tickets in full. Changes in exchange rates & taxes mean that the cost of your tickets may change after you have booked.
3. Insurance & Passports
It is obligatory that all travellers hold adequate travel insurance that includes repatriation due to illness or accident. We also recommend that you take out continental vehicle recovery insurance whilst driving abroad. A valid passport is required for the duration of your stay abroad. Non-EU nationals may require a visa for travel in Europe.
4. If You Change Your Booking
If, after confirmation, you wish to change your tickets in any way, we will do our utmost to make these changes if they are possible. We reserve the right to ask for an administration charge, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the event date that changes are made. Certain ticket arrangements may not be changeable after confirmation and any alteration may result in a cancellation charge of 100%.
5. If You Cancel Your Booking
You may cancel your ticket at any time. Written notification from the person who made the booking must be received at our office. Since we incur costs in cancelling your tickets, you will have to pay the applicable cancellation charges. Cancellation prior to departure = 100% of total booking cost. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
6. If We Change or Cancel Your Tickets
It is unlikely that we will have to make any changes to your tickets, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. If we have to make a major change or are unable to provide the booked tickets, you can either have a refund of all monies paid or accept an offer of tickets of comparable standard from us, if available. Please note that in cases of war, riot, industrial dispute, natural disaster/adverse weather conditions or other forms of Force Majeure any compensation claims will be void.
7. If you have a complaint
If you have a problem during the event, please inform the relevant supplier (eg. Your event organiser) immediately, who will endeavour to put things right. Failure to do this may affect any future claim for compensation. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 5, The Weltech Centre, Ridgeway, Welwyn Garden City, Herts, AL7 2AA, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
8. Our liability to You
(i)We accept responsibility for ensuring that your tickets, which you book with us, are supplied as originally described. Event tickets damaged or lost in despatch will be resent if returned, or reprinted on arrival at the event.
9. Personal injury unconnected with your tickets
If you, or any member of your party, suffer death, illness or injury whilst overseas, arising out of an activity that does not form part of our tickets, we shall at our discretion, offer advice, guidance and assistance. We limit the cost of our assistance to you or any number of your party to £1000.00
5, The Weltech Centre
Welwyn Garden City
Information we may collect from you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons, or we may obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process Data. Including the following in the course of providing services to you, which could contain your personal data:
your full name; your address; your email addresses; your phone numbers including mobile phone numbers; your nationality; your address; financial information about you, including your bank account details, credit card details, or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; your date of birth; details of your children and other relations; medical details, including details of allergies; details of your car registration number; and all other Data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role as a tour operator.
We may also process other data, which is not personal data.
When you access our website your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
*We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.
Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This to ensure that the service is available when you want it and fast.
Typical content: randomly generated number
Expires: 2 years
Typical content: randomly generated number
Expires: 30 minutes
Typical content: randomly generated number
Expires: when user exits browser
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search)
Expires: 6 months
For more information about Google Analytics visit Googles’ Analytics website.
Generally, we are no different to any other, responsible company in that
1. If you access any of our websites a normal, non sneaky cookie will be set, (unless you have turned them off)
2. If you submit details to us we will do our best to protect that information.
Removing and disabling cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.
Personal data (i.e. information which could identify you) submitted to us, for example to sign up to our newsletter or our contact form, will only be used to respond to your feedback. We will not pass it on to any third party without your prior written consent.
This privacy statement only covers the Travel Destinations website at http://traveldestinations.co.uk.
This statement does not cover links within this site to other websites.
Generally, if you do not agree to any of the above please do not visit our websites, turn off cookies or do not submit any personal information.
Security and where we store your personal data
We do not however authorise any third party to use your personal data for their own purposes. We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We will continue to revise policies and implement additional security features as new technologies become available. The transmission of information via the internet is not completely secure and may involve the transfer of data to countries outside of the European Economic Area (EEA). This occurs typically through use of cloud solutions for web hosting, email hosting or proprietary software solutions delivered to us through the Cloud. Non EEA countries may not provide an adequate level of protection in relation to processing your personal data. By submitting your data, you agree to this transfer, storing and processing.
Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to us. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorised access.
Uses made of your personal data
We use your personal data that we hold to:
• In our legitimate interest of advertising our services, provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes (our list of services below);
• Carry out our obligations arising from any contracts entered into between you and us;
• In our legitimate interest of advertising our services, provide details of any loyalty scheme or promotion;
• Comply with legislation; and/or notify you about changes to our services.
List of services
3. Tickets & Hospitality
4. Event services
We may use your data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your data in this way, please notify us to that effect.
Disclosure of your information
We never disclose your Data to third parties who provide a service or other companies / entities. If we are under a duty to disclose or share your Data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers we will comply with this requirement.
Some jurisdictions may not have adequate safeguards for the protection of personal data, and where this is the case we comply with Chapter 5 of the General Data Protection Regulation (“GDPR”) to provide an alternative method of safeguarding your personal data.
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
As an individual, under EU law you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below: –
1. The right to access data relating to you (‘access right’).
2. the right to rectify/correct data relating to you (‘right to rectification’).
3. The right to object to processing of data relating to you (‘right to object’).
4. The right to restrict the processing of data relating to you (‘right to restriction’).
5. The right to erase/delete data relating to you (i.e. the “right to erasure”).
6. The right to ‘port’ certain data relating to you from one organisation to another (‘right to data portability’).
The controller for the purposes of GDPR is Travel Destinations
Changes to this policy
We reserve the right to change this Policy from time to time in our sole discretion. If we make any changes, we will post those changes here so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Policy as modified.
Questions, comments, requests and complaints regarding this Policy and the information we hold are welcome and should be addressed to us at email@example.com